FAQ
1. Where were the plants sent from?
Bandung, West Java - Indonesia
2. How long will the package be sent after payment?
According to Indonesia’s regulations, there will be some steps and requirements that we must fulfill.
The first Step
Export Permit Submission for the Phytosanitary Certificate preparations
Second step
Lab checks for the plant’s conditions and health
Third Step
Produce Phytosanitary Certificate and rechecks by the Ministry of Agriculture
Fourth Step
Delivery to the shipping expedition
The submission process will take 2 - 3 weeks, and the shipping process will take 4 - 7 workdays.
3. What about checking and import duty fee on destination country?
The checking and import duty fee is fully the customer’s responsibility since it is out of our control. We’re not taking any profits from it.
4. Which delivery service do you use?
We currently use two services, DHL and UPS.
For UPS, we only use it based on customer’s request and Canada shipments (there will be an extra $10 for UPS)
5.Do you ship internationally?
Yes, we do, the countries are listed on the shipping regulations. For the countries that are not listed are of course welcome to ask and request the shipping, as long as the customers are aware about the regulations and the requirements around the area.
6. Do I need an import permit?
It is not always required but it is better to always prepare for one before importing. Some countries actually require import permit to ship.
- For USA, an import permit is needed for ordering more than 12 pieces.
- For Philippines, an import permit is needed for ordering more than 3 pieces.
- For Canada, an import permit is a must for any number of plants in one order.
- For England, a Peach number is needed for importing.